Welcome to Thinkline. These Terms of Use (these “Terms”) are a binding agreement between Thinkline AI, Inc. (“Thinkline,” “Company,” “we,” “us,” or “our”) and you. These Terms govern your access to and use of Thinkline's websites, applications, software, products, services, content library, transcripts, AI-enabled features, communications, and other offerings (collectively, the “Services”).
These Terms are organized into three parts:
- Part I – General Terms applies to all users of the Services, website visitors, prospective experts, prospective clients, and registered users.
- Part II – Expert Terms applies only to users who create an expert profile, participate in expert onboarding, submit expert content, accept expert opportunities, publish content, or provide consultations or other services as an expert through Thinkline.
- Part III – Client Terms applies only to users who access the Services on behalf of a client, customer, subscriber, or prospective customer, including users who browse, purchase, subscribe to, access, or use expert consultations, transcripts, library materials, credits, wallet functionality, or related client-facing features.
If there is any conflict between Part I and Part II or Part III, the role-specific terms will control solely with respect to the applicable role. If you use the Services in more than one capacity, each applicable Part will apply to your use in that capacity. By accessing or using the Services in any way, you agree to Part I. If you use the Services in a capacity covered by Part II or Part III, you also agree to the additional terms applicable to that role. If you do not agree to these Terms, do not use the Services.
IMPORTANT NOTICE: THESE TERMS INCLUDE DISCLAIMERS, LIMITATIONS OF LIABILITY, AND A DISPUTE RESOLUTION PROVISION, INCLUDING ARBITRATION AND CLASS ACTION WAIVER LANGUAGE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Part I – General Terms
1. Eligibility and Acceptance
You represent and warrant that you are at least 16 years of age (or such higher age as may be required in your jurisdiction to enter into a binding contract) and are legally able to enter into these Terms. If you are under 16 years of age, you may not use the Services. We do not knowingly collect or solicit personal information from anyone under 16 years of age. If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us at the address below, and we will delete that information. If you are accepting these Terms on behalf of a company, fund, or other entity, you represent and warrant that you have authority to bind that entity.
By clicking to accept, creating an account, accessing the Services, sending or receiving communications through the Services, or otherwise using any part of the Services, you agree to these Terms and to any policies, guidelines, or supplemental terms that are presented to you or made available through the Services, including the Privacy Policy and any role-specific or program-specific policies incorporated by reference.
2. Changes to These Terms
Thinkline may update these Terms from time to time by posting revised Terms through the Services or otherwise notifying you. Unless otherwise stated, revised Terms become effective upon posting or on the effective date stated in the notice.
If you continue to use the Services after revised Terms become effective, you accept the revised Terms. If you do not agree to the revised Terms, you must stop using the Services. For material changes, Thinkline may provide advance notice by email, in-product notice, or other reasonable means, and may require you to re-accept the revised Terms by click-through acceptance, renewed login, or another affirmative action before further use of some or all of the Services.
3. Privacy
Thinkline may collect, use, store, transfer, and otherwise process personal information as described in the Privacy Policy. By using the Services, you acknowledge and consent to the Privacy Policy. The Services may involve the transfer of personal information to countries outside your jurisdiction, including the United States. By using the Services, you consent to such transfers. Where required by applicable law, Thinkline will implement appropriate safeguards for international data transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.
For enterprise Clients who require a Data Processing Addendum (“DPA”) to comply with applicable data protection laws (such as GDPR or CCPA), Thinkline's standard DPA is available upon request. Where a DPA is executed, its terms will govern the processing of personal data to the extent of any conflict with these Terms. You should review the Privacy Policy carefully to understand how Thinkline collects, uses, discloses, and otherwise processes personal information.
4. Accounts and Security
Some features of the Services require an account. You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must promptly notify Thinkline of any unauthorized use of your account or any other suspected security incident affecting the Services or your account.
Thinkline may accept, reject, suspend, or terminate accounts in its discretion.
5. Communications
By creating an account or submitting contact information to Thinkline, you consent to receive communications from Thinkline, including operational notices, onboarding communications, scheduling notices, product updates, legal notices, and other messages relating to the Services.
You are responsible for any carrier, data, or other charges you incur by receiving communications.
6. License to Use the Services
Subject to these Terms, Thinkline grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services solely for your internal, lawful, and authorized purposes in connection with your use of Thinkline.
Except as expressly permitted by Thinkline, you may not, and may not permit any third party to:
- use the Services except as authorized by these Terms;
- rent, lease, sublicense, distribute, or otherwise make the Services available to third parties;
- reverse engineer, decompile, disassemble, copy, modify, create derivative works from, or attempt to discover the source code, models, prompts, or non-public functionality of the Services, except to the extent prohibited by applicable law;
- scrape, crawl, harvest, systematically extract, or data mine the Services or content made available through the Services;
- use the Services to create, train, improve, or enable a competing product, service, model, or dataset;
- interfere with or disrupt the integrity, performance, or security of the Services; or
- use the Services in violation of law, these Terms, or any policies incorporated into these Terms.
For clarity, the Services are licensed, not sold, and no rights are granted except as expressly set forth in these Terms.
7. User Content and Feedback
You may submit content, data, messages, profile information, prompts, uploads, and other materials through the Services (“User Content”). You retain ownership of User Content as between you and Thinkline, subject to the rights granted in these Terms and any additional role-specific provisions. This is a license only; except as expressly provided in these Terms, your ownership of User Content is not transferred to Thinkline.
You grant Thinkline and its affiliates, service providers, successors, assigns, and applicable counterparties a worldwide, non-exclusive, sublicensable, transferable, perpetual, irrevocable, royalty-free license to host, store, reproduce, display, perform, distribute, modify, adapt, translate, excerpt, create derivative works from, analyze, classify, index, and otherwise use User Content as necessary to operate, provide, improve, secure, support, and enforce the Services and these Terms. Additional licenses and usage rules applicable to Expert Content, Published Content, consultation materials, and Client Data are set forth in Part II and Part III, respectively. You may request deletion of your User Content by contacting Thinkline at the address provided in Section 19.7; however, Thinkline may retain copies of User Content as reasonably necessary for legal, security, audit, fraud prevention, backup, or operational purposes, and deletion will not affect copies previously accessed, shared, or licensed to third parties in accordance with these Terms.
If you provide feedback, suggestions, recommendations, or ideas regarding the Services (“Feedback”), Thinkline may use that Feedback without restriction or obligation.
8. AI Features
The Services may include AI-assisted or AI-generated features, including interviews, transcripts, summaries, tags, rankings, recommendations, search functions, and outputs. Those outputs may be inaccurate, incomplete, biased, duplicative, or inappropriate.
You are responsible for reviewing any output before relying on it, publishing it, or using it in a material way. Thinkline does not guarantee that any AI-assisted output will be accurate, complete, non-infringing, or fit for any purpose.
Unless otherwise expressly stated in applicable terms, Thinkline may use inputs, outputs, User Content, and related usage data to operate, improve, secure, monitor, analyze, and support the Services. You will not submit Sensitive Data to AI-enabled features unless expressly authorized by Thinkline in writing or expressly permitted through the applicable Services. Additional information regarding Thinkline's processing of inputs and outputs may be described in the Privacy Policy or applicable supplemental terms.
9. Acceptable Use
You may not use the Services or any content available through the Services in a manner that:
- violates any law, regulation, contract, or third-party right;
- infringes, misappropriates, or violates any intellectual property, privacy, publicity, confidentiality, employment, or other rights;
- is deceptive, fraudulent, misleading, defamatory, harassing, threatening, discriminatory, abusive, obscene, or otherwise objectionable;
- introduces malware, spyware, viruses, bots, or harmful code into the Services;
- attempts to gain unauthorized access to any account, network, system, model, data, or environment;
- circumvents access controls, usage limits, paywalls, or technical restrictions;
- uses the Services to develop or support a competing offering; or
- attempts to use the Services or any content for unlawful surveillance, regulated decision-making without appropriate human review, or any prohibited high-risk use;
- exports, re-exports, or transfers data, software, or technical information in violation of applicable export control laws, trade sanctions, or embargo regulations, including without limitation the U.S. Export Administration Regulations or sanctions administered by the U.S. Office of Foreign Assets Control.
Thinkline may investigate, suspend, remove, block, or report conduct that it believes violates these Terms or applicable law.
10. Third-Party Services and Links
The Services may contain links to third-party websites, platforms, tools, or services, or may interoperate with third-party service providers. Thinkline does not control and is not responsible for third-party services, their content, or their privacy or security practices.
Your use of third-party services is at your own risk and subject to the terms of the applicable third party.
11. Intellectual Property in the Services
As between you and Thinkline, Thinkline and its licensors retain all right, title, and interest in and to the Services, including all software, workflows, interfaces, documentation, designs, models, prompts, analytics, usage data, compilations, and other technology and intellectual property comprising or relating to the Services (“Thinkline Technology”).
Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.
12. Confidentiality of Thinkline Information
You may receive non-public information about Thinkline, the Services, pricing, product plans, customers, experts, or operations that should reasonably be understood to be confidential (“Thinkline Confidential Information”). Thinkline Confidential Information includes, without limitation: (a) non-public pricing, rate cards, or fee structures; (b) product roadmaps, feature plans, or unreleased product information; (c) customer or expert lists, identities, or contact information; (d) proprietary algorithms, models, or technical specifications; (e) business strategies, financial projections, or operational data; and (f) any information marked or designated as confidential. You will not disclose such information to third parties or use it except as necessary to use the Services in accordance with these Terms.
This obligation does not apply to information that you can demonstrate is public through no breach of these Terms, was lawfully known without restriction before receipt, was lawfully received from a third party without restriction, or was independently developed without use of Thinkline Confidential Information.
13. Copyright Complaints
If you believe content on the Services infringes your copyright, please contact Thinkline at support@thinkline.co or submit a notice in accordance with Thinkline's Copyright Dispute Policy, if posted, with sufficient detail for Thinkline to investigate and respond. Thinkline may remove or disable access to allegedly infringing content and may terminate repeat infringers in appropriate circumstances.
14. Suspension and Termination
Thinkline may suspend or terminate your access to the Services, any account, or any feature at any time, with or without notice, for convenience or for cause, including if Thinkline believes that: (a) you breached these Terms; (b) you present legal, compliance, reputational, operational, or security risk; or (c) your use is no longer commercially or operationally desirable.
You may stop using the Services at any time. Termination or suspension will not affect rights, licenses, obligations, or liabilities that arose before termination or suspension. Sections that by their nature should survive termination or suspension, including provisions relating to intellectual property, licenses, payment obligations, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and any accrued rights or remedies, will survive.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, ALL CONTENT, ALL TRANSCRIPTS, ALL OUTPUTS, AND ALL MATERIALS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THINKLINE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, THINKLINE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, EXPERT, CLIENT, MATCH, TRANSCRIPT, OUTPUT, INSIGHT, OR RECOMMENDATION WILL BE ACCURATE, COMPLETE, LAWFUL, OR SUITABLE FOR YOUR PURPOSES.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THINKLINE NOR ITS AFFILIATES, LICENSORS, CLIENTS, EXPERTS, SERVICE PROVIDERS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THINKLINE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU TO THINKLINE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) US$100.
Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.
17. Indemnification
You will defend, indemnify, and hold harmless Thinkline, its affiliates, and each of their respective officers, directors, employees, contractors, and agents from and against any third-party claims, actions, proceedings, damages, liabilities, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- your use of the Services;
- your User Content;
- your breach of these Terms or any applicable Additional Terms; or
- your violation of applicable law or third-party rights.
Thinkline may control the defense and settlement of any claim subject to indemnification, provided that it will not settle any claim imposing an admission of liability or non-monetary obligation on you without your prior written consent, not to be unreasonably withheld.
18. Dispute Resolution; Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law rules, except that the Federal Arbitration Act governs any arbitration provision.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will first be addressed through good-faith negotiations. If not resolved, the dispute will be resolved by binding arbitration administered by JAMS in San Francisco County, California, before one arbitrator, in English, under the JAMS Streamlined Arbitration Rules, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, or compliance-related interests.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND THINKLINE WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
If the arbitration and class action waiver is held unenforceable as to any claim, then that claim will be resolved exclusively in the state or federal courts located in San Francisco County, California, and the parties consent to personal jurisdiction and venue there. If applicable law requires that you be permitted to pursue a claim in small claims court, either party may elect to assert an eligible claim in small claims court instead of arbitration.
19. Miscellaneous
19.1 Notices. Thinkline may provide notices through the Services, by email, or by other contact information associated with your account. You consent to receive electronic notices.
19.2 Assignment. You may not assign or transfer these Terms without Thinkline's prior written consent. Thinkline may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing transaction, or to an affiliate.
19.3 Entire Agreement. These Terms, together with any policies and supplemental terms incorporated by reference, are the complete and exclusive agreement between you and Thinkline regarding their subject matter and supersede all prior or contemporaneous understandings relating to that subject matter.
19.4 Severability; Waiver. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. A waiver of any breach is not a waiver of any other breach.
19.5 Force Majeure. Thinkline will not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control.
19.6 Electronic Contracting. You agree that your electronic acceptance of these Terms has the same force and effect as a handwritten signature.
19.7 Contact Information. Questions about these Terms may be sent to: support@thinkline.co.
Part II – Expert Terms
This Part II applies only to Experts. For purposes of this Part II, “Expert” means any user who creates an expert profile, participates in expert onboarding, submits Expert Content, accepts expert opportunities, publishes content, or provides consultations, interviews, calls, or other services through Thinkline.
20. Expert Profile, Onboarding, and Attribution
Thinkline may allow or require you to create an expert profile and submit professional history, biographical information, credentials, topic areas, and other profile information.
Thinkline may also offer or require onboarding interviews, including AI-enabled or automated interviews, and may generate transcripts, summaries, tags, highlights, or profile elements from those interviews. Unless the Services expressly state otherwise, onboarding interview outputs may be searchable, discoverable, used for matching, and treated as Published Content by default, subject to your available settings and Thinkline's rights under these Terms.
Thinkline may display or describe your identity and Expert Content using your name, title, prior employers, industry background, geography, or other profile elements, or may de-identify, anonymize, abbreviate, pseudonymize, or generalize those details. Thinkline may honor your attribution preferences where operationally feasible, but does not guarantee any particular form of attribution or anonymity in all circumstances.
21. Consultation Opportunities and Engagements
Thinkline may present opportunities for you to provide consultations, calls, interviews, written Q&A, research, or other expert services to clients through the Services (“Consultation Services”). You are not required to accept any opportunity unless and until you affirmatively accept it through the Services or another method authorized by Thinkline.
Each accepted engagement is subject to these Terms and any supplemental terms presented for that engagement. You will provide Consultation Services professionally, lawfully, and in accordance with any scope, timing, topic, client, or compliance restrictions communicated by Thinkline.
You will not delegate or subcontract any Consultation Services without Thinkline's prior written consent.
22. Independent Contractor Status
You are an independent contractor and not an employee, agent, partner, joint venturer, or representative of Thinkline or of any client. Nothing in these Terms creates any employment or agency relationship, and you have no authority to bind Thinkline or any client.
You are solely responsible for your own taxes, withholdings, filings, insurance, permits, licenses, and other obligations arising from payments to you, except taxes imposed on Thinkline's net income.
23. Recordings, Transcripts, and Consultation Materials
You acknowledge and agree that Thinkline, the applicable client, or Thinkline's service providers may record, transcribe, summarize, analyze, annotate, translate, excerpt, store, and otherwise process your Consultation Services and related communications, subject to applicable law and any applicable supplemental terms.
Unless applicable supplemental terms expressly state otherwise, as between you and Thinkline:
- Thinkline owns all right, title, and interest in and to all recordings, transcripts, summaries, notes, metadata, and derivative materials created by or for Thinkline from Consultation Services, excluding your pre-existing intellectual property embedded in them;
- Thinkline may grant clients rights to use, retain, reproduce, and internally exploit those materials for their internal business purposes; and
- you waive, to the maximum extent permitted by law, any claim that your further approval is required for Thinkline or a client to use those materials as permitted under these Terms.
For clarity, except for Thinkline Technology and the foregoing materials created by or for Thinkline from Consultation Services, you retain ownership of your pre-existing intellectual property and other Expert Content, subject to the licenses granted under these Terms.
Thinkline may also determine, subject to any applicable supplemental terms, whether any transcript or derivative material from Consultation Services may be converted into Published Content, included in a library, de-identified, monetized, or otherwise made available through the Services.
24. Expert Content and Licenses
24.1 Definitions. “Expert Content” means any profile information, biography, onboarding responses, AI interview responses, written answers, uploaded materials, recordings, transcripts, commentary, tags, metadata, and other content that you submit, generate, or make available through the Services, excluding Thinkline Technology and client confidential information. “Published Content” means Expert Content that Thinkline designates or makes available as searchable, discoverable, viewable, licensable, or otherwise part of Thinkline's library, database, or knowledge product.
24.2 Ownership. As between you and Thinkline, and subject to the rights granted in these Terms, you retain your ownership rights in Expert Content that you submit or create, except for: (a) Thinkline Technology; (b) recordings, transcripts, summaries, notes, metadata, and derivative materials addressed in Section 23, unless applicable supplemental terms expressly state otherwise; and (c) any client confidential information or third-party materials.
24.3 License to Thinkline. You grant Thinkline and its affiliates, service providers, successors, assigns, and clients a worldwide, non-exclusive, sublicensable, transferable, perpetual, irrevocable (except as expressly provided in Section 27), royalty-free license to host, store, reproduce, display, perform, distribute, modify, adapt, translate, excerpt, create derivative works from, analyze, classify, tag, index, rank, search, recommend, and otherwise use Expert Content and Published Content in connection with the Services and Thinkline's business.
Without limiting the foregoing, Thinkline may:
- make Published Content available to clients and prospective clients;
- de-identify, anonymize, aggregate, segment, summarize, and reformat Expert Content;
- generate metadata, embeddings, highlights, rankings, recommendations, and similar outputs from Expert Content; and
- use Expert Content, Published Content, and consultation materials, including recordings and transcripts, and derivatives thereof, to operate, maintain, secure, and improve the Services, including training, tuning, and evaluating models and algorithms used in or for the Services, whether developed by Thinkline or by service providers acting on Thinkline's behalf.
24.4 Client Rights. You authorize Thinkline to grant clients internal-use rights to access, use, store, copy, annotate, and share Published Content and consultation materials within their organizations for internal business purposes, subject to the applicable client terms. Once such rights have been granted, later removal of Published Content from the Services will not require Thinkline or any client to retrieve, delete, or disable copies previously accessed or stored in accordance with those rights.
24.5 Moral Rights. To the fullest extent permitted by law, you waive and agree not to assert any moral rights, rights of attribution, rights of integrity, or similar rights in connection with Thinkline's exercise of the rights granted in these Terms. If such rights cannot be waived, you irrevocably consent to Thinkline's exercise of those rights.
25. Compensation and Royalty Program
25.1 Consultation Fees; Time Calculations. Unless otherwise specified in a separate written agreement or engagement-specific confirmation, fees for one-on-one Consultations are calculated using the applicable hourly rate and the pre-agreed consultation duration presented in the Services, together with any additional time beyond that duration (“overage”) on a per-minute basis. Your fee for a Consultation will generally be calculated as: (Pre-agreed duration in minutes / 60) × Hourly Rate + ((Overage minutes / 60) × Hourly Rate, if any). If a Client or Thinkline terminates a Consultation within the first 15 minutes of the scheduled start time using the mechanisms provided in the Services and Thinkline elects to treat the Consultation as cancelled for billing purposes, you will not be entitled to a fee for that Consultation unless Thinkline expressly states otherwise in writing.
25.2 AI Interviews and Asynchronous Sessions. For AI-assisted or asynchronous interview programs, Thinkline may offer fixed, per-project, or time-based fees for completing specified interview flows or content submissions. The applicable fee, method of calculation, and any conditions (such as completion, quality review, or compliance checks) will be presented in the Services or engagement-specific documentation, and you will be paid in accordance with those terms once the conditions are met.
25.3 Payment Administration. Payments may be made through third-party processors, wallet systems, drawdown systems, credits, or other methods selected by Thinkline. Thinkline may withhold, offset, reverse, or delay payments to address fraud, duplicate accounts, invalid traffic, manipulation, sanctions concerns, chargebacks, legal compliance issues, or violations of these Terms.
25.4 AI-Moderated and Asynchronous Interviews. For AI-moderated or asynchronous interviews (for example, where you respond to a structured interview or question flow through the Services), Thinkline may offer you fixed, per-project, or time-based fees for submitting complete responses that meet the engagement's requirements. Payment for such interviews is conditioned on your (a) submitting complete responses to all required questions, and (b) providing responses that are on-topic, in good faith, and responsive to the prompts. Thinkline may, in its reasonable discretion, decline to pay, reduce, or withhold payment for any AI-moderated or asynchronous interview if your responses are off-topic, inappropriate, intentionally non-germane, nonsensical, incomplete, or otherwise fail to meet the engagement's stated requirements or Thinkline's quality or compliance standards.
26. Expert Compliance Obligations; Non-Circumvention
26.1 Compliance. You represent, warrant, and covenant that, in connection with the Services and any Consultation Services, you will not:
- disclose material non-public information;
- disclose any confidential, proprietary, or trade secret information of any current or former employer, client, board, customer, supplier, or other third party;
- disclose information in violation of any fiduciary duty, confidentiality obligation, insider trading restriction, employment policy, securities law, privacy law, or other legal or contractual restriction;
- use the Services to provide legal advice, investment advice, medical advice, or other regulated advice unless expressly authorized by Thinkline and legally permitted;
- submit or disclose Sensitive Data unless expressly authorized in writing by Thinkline; or
- participate in any engagement or publication that would cause you to violate law, fiduciary duty, contract, employer policy, or another legal or ethical obligation.
You must promptly notify Thinkline of any actual or potential conflict, restriction, employer policy issue, board role, confidentiality limitation, or other circumstance that could affect your eligibility for an engagement or the publication or use of Expert Content.
Thinkline may monitor, screen, review, remove, restrict, escalate, investigate, or report Expert Content or Consultation Services for legal, compliance, quality, reputational, security, or business reasons.
26.2 No Direct Engagements. During the term of your use of the Services and for 12 months after the last Consultation or publication you provide through the Services, you agree not to knowingly enter into any direct engagement to provide consulting or similar services to any Client or other party that you first met or were introduced to through the Services, in a manner that circumvents Thinkline's role in the relationship, unless you have obtained Thinkline's prior written consent.
26.3 Referrals Back to Thinkline. If a Client or other party introduced through the Services approaches you directly to request additional services, you will promptly refer them back to Thinkline and may only proceed through the Services or pursuant to a written exception approved by Thinkline.
26.4 Remedies. In addition to any other rights Thinkline may have at law or in equity, Thinkline may suspend or terminate your account, withhold or offset fees, and/or seek reasonable monetary or injunctive relief if you breach this Section 26.
27. Takedowns, Removal, and Retention
Thinkline may remove, disable, suspend, or restrict access to any Expert Content or Published Content at any time, with or without notice, including for legal, compliance, quality, operational, or business reasons.
Subject to the Royalty Policy and any applicable supplemental terms, you may request that Thinkline remove certain Published Content from future availability through the Services. Unless Thinkline expressly agrees otherwise in writing, any such removal will be prospective only and will not require Thinkline or any client to delete, retrieve, or stop using copies lawfully created, downloaded, retained, or licensed before the removal request.
Even after removal from public or client-facing availability, Thinkline may retain and use archived copies, backups, logs, de-identified derivatives, compliance records, and data reasonably necessary for legal, security, audit, fraud prevention, analytics, payment, or internal business purposes. For the avoidance of doubt, any client rights validly granted before the effective date of removal will survive such removal in accordance with Part III.
Part III – Client Terms
This Part III applies only to Clients. For purposes of this Part III, “Client” means any customer, subscriber, prospective customer, or user acting on behalf of a customer or prospective customer that accesses or uses the Services to identify experts, schedule consultations, access transcripts or library content, purchase subscriptions or credits, maintain a wallet or drawdown balance, or otherwise obtain services or content through Thinkline.
28. Client Accounts and Authorized Users
A Client may permit its employees, contractors, and other personnel to access and use the Services on its behalf (“Authorized Users”). The Client is responsible for all acts and omissions of its Authorized Users and for their compliance with these Terms.
The Client will ensure that Authorized Users keep login credentials confidential and use the Services only as authorized.
29. Access to Services; Internal Use License
Subject to these Terms and any applicable order form or commercial terms, Thinkline grants the Client a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable service term to access and use the Services, Published Content, transcripts, and other materials made available to the Client solely for the Client's internal business purposes.
Except as expressly permitted by Thinkline in writing, the Client will not, and will not permit any third party to:
- resell, sublicense, distribute, publish, or commercially exploit the Services or any content obtained through the Services;
- provide non-Authorized Users with access to the Services;
- use the Services, transcripts, library content, Published Content, or other materials made available through the Services to build, train, improve, benchmark, or support any competing product, service, model, database, or dataset;
- scrape, bulk extract, or systematically download library content, transcripts, or other materials;
- use the Services or any outputs for automated decision-making that has legal or similarly significant effects on individuals without appropriate human review and legal compliance; or
- attempt to identify, de-anonymize, or re-identify an expert whose identity has been limited, masked, generalized, or anonymized through the Services.
30. Consultations, Credits, Wallets, and Orders
Thinkline may offer the Client subscriptions, credits, wallet functionality, drawdown balances, consultation booking tools, or other purchasing and usage mechanisms. Fees, payment timing, credits, expirations, and usage entitlements may be described in an applicable order form, invoice, product flow, or other commercial terms.
Unless otherwise expressly stated:
- all fees are non-cancelable and non-refundable;
- credits, balances, and subscriptions may expire or renew as described in the applicable commercial terms;
- Thinkline may suspend access for overdue amounts or material breaches; and
- Thinkline may revise pricing or packaging prospectively.
31. Consultations, Credits, and Cancellations
31.1 Booking and Credits. Certain Consultations may be purchased using credits, wallet balances, or other pre-paid instruments made available through the Services (“Credits”). The applicable Credit cost for a Consultation, and any associated limits or rules, will be presented in the Services at the time of booking. Once a Consultation is confirmed, Credits may be deducted or reserved in accordance with the then-current rules presented in the Services.
31.2 1:1 Consultation Cancellations. Unless otherwise stated in the Services or an order form, if you cancel a scheduled one-on-one Consultation at least 24 hours before the scheduled start time, Thinkline will reinstate any deducted Credits associated with that Consultation. If you cancel after that time or fail to attend, Credits may be forfeited in whole or in part as described in the Services.
31.3 Early Termination by Client. If you terminate a one-on-one Consultation within the first 15 minutes of the scheduled start time using the mechanisms provided in the Services and indicate that you are terminating due to a material issue (such as topic mismatch, expert no-show, or similar), Thinkline may, in its discretion, treat the Consultation as cancelled for billing purposes and reinstate your Credits associated with that Consultation. If you do not terminate the Consultation within that window, the Consultation will be billed for at least the full pre-agreed consultation duration, and may include additional time-based charges for any overage, as described in Section 31.4 and in the Services.
31.4 Time-Based Billing. Unless otherwise specified, one-on-one Consultations are billed based on the pre-agreed consultation duration at the applicable hourly rate, together with any additional time beyond that duration on a per-minute basis, rounded up to the nearest minute (or other increment) as described in the Services. The applicable duration, rate, minimums, and any overage increments will be presented in the Services at the time of booking.
31.5 AI Interviews and Asynchronous Sessions. Where the Services offer asynchronous or AI-assisted interviews (for example, where an expert responds to a structured interview or question flow via the platform), the applicable pricing, Credit rules, and cancellation policies will be presented in the Services. Unless otherwise stated, once the expert has submitted responses, associated Credits are non-refundable.
32. Client Data
As between the parties, the Client retains its rights in data, prompts, materials, and other information submitted by the Client or its Authorized Users to the Services (“Client Data”), subject to the rights granted in these Terms.
The Client grants Thinkline a worldwide, non-exclusive, sublicensable, royalty-free license to host, use, process, store, reproduce, modify, transmit, and otherwise use Client Data as necessary to provide, maintain, secure, support, enforce, and improve the Services.
Thinkline may also generate and use aggregated, de-identified, or anonymized data derived from Client Data and use of the Services for analytics, benchmarking, product improvement, security, and operational purposes, provided such data does not identify the Client, its Authorized Users, or any individual.
33. Client Compliance Obligations; Non-Circumvention
33.1 Compliance. The Client will use the Services in compliance with all applicable laws and internal compliance obligations. Without limiting the foregoing, the Client will not, and will ensure that its Authorized Users do not:
- seek, request, induce, or encourage any expert to disclose MNPI, confidential information, trade secrets, personal data, or other restricted information;
- use the Services in violation of securities laws, insider trading restrictions, anti-corruption laws, sanctions laws, privacy laws, or other applicable laws;
- instruct or pressure experts to disregard employer, fiduciary, or legal restrictions; or
- use transcripts, Published Content, or other materials beyond the rights granted under these Terms.
The Client is responsible for evaluating whether any expert, content, transcript, output, or consultation is appropriate for its intended use and compliance environment.
33.2 No Direct Engagements. During the term of your subscription or use of the Services and for at least 12 months after the later of (a) your last use of the Services, or (b) the last Consultation you book through the Services, you agree not to knowingly engage, directly or indirectly, any Expert you first met or were introduced to through the Services to provide consulting, advisory, or similar services, except through the Services or under a separate written agreement with Thinkline.
33.3 Definition of Engagement. For purposes of this Section 33, “engage” includes entering into any agreement or arrangement for the Expert to provide paid or unpaid consulting, advisory, or similar services to you or your affiliates that are substantially similar to the services provided or contemplated through Thinkline.
33.4 Remedies. In addition to any other rights or remedies available at law or in equity, if you breach Section 33.2 (No Direct Engagements), you agree that Thinkline may seek (a) injunctive relief to prevent further circumvention, and (b) monetary damages. As a reasonable pre-estimate of Thinkline's damages, and not as a penalty, you agree to pay an amount equal to 100% of all fees, compensation, or other amounts you pay or agree to pay to the applicable Expert (or any entity controlled by or affiliated with the Expert) in connection with any engagement that violates Section 33.2. The parties acknowledge that actual damages from a breach of Section 33.2 would be difficult to determine and that this amount represents a reasonable approximation of the platform fees and other losses Thinkline may suffer.
34. Expert Services Disclaimer
The Services may facilitate introductions to experts and may make expert consultations, transcripts, and library materials available to Clients. Thinkline does not guarantee the accuracy, completeness, legality, usefulness, or fitness of any expert insight, consultation, transcript, or Published Content.
The Client is solely responsible for evaluating and validating any information received through the Services and for determining whether and how to use it.
35. Recordings, Transcripts, and Library Content
Subject to these Terms and any applicable commercial terms, the Client may access and internally use recordings, transcripts, summaries, notes, Published Content, and other materials made available through the Services.
Unless otherwise expressly stated in applicable commercial terms:
- Thinkline may record, transcribe, summarize, store, analyze, and use consultations;
- Thinkline may retain and continue to use consultation materials, transcripts, and derivative materials for platform operations, library content, monetization, analytics, product improvement, and other business purposes;
- the Client's rights are limited to internal business use; and
- if Thinkline later removes content from the Services, the Client may retain and continue to use copies previously lawfully accessed or stored under these Terms, but may not continue to access updated or newly distributed versions after removal.
Client will not distribute, publish, resell, or make any such materials available outside Client's organization except as expressly permitted in applicable commercial terms or with Thinkline's prior written consent.
36. Support; Security; Sensitive Data
Unless otherwise expressly stated in an applicable order form or commercial terms:
- Thinkline will provide support on a reasonable efforts basis;
- Thinkline does not commit to any service level agreement;
- Thinkline may implement and modify security measures in its discretion; and
- the Services are not designed for the submission, storage, or processing of highly sensitive data unless Thinkline expressly agrees otherwise in writing.
The Client will not submit Sensitive Data to the Services unless expressly authorized in writing by Thinkline. If Thinkline expressly agrees in writing to process Sensitive Data, the parties may also be required to enter into additional security, privacy, or data processing terms as a condition to such processing.
“Sensitive Data” means any: (a) government-issued identification numbers (such as Social Security numbers, passport numbers, or driver's license numbers); (b) financial account information (such as credit card numbers, bank account numbers, or financial credentials); (c) protected health information as defined under HIPAA or similar health privacy laws; (d) biometric data (such as fingerprints, facial recognition data, or voiceprints); (e) genetic data; (f) information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or sexual orientation; (g) precise geolocation data; (h) authentication credentials (such as passwords or security questions); (i) personal data of minors; or (j) any other categories of data classified as “sensitive,” “special category,” or similarly protected under applicable data protection laws (including GDPR, CCPA, or sector-specific regulations).
37. Client Confidentiality
Thinkline may receive non-public Client Data and other non-public information of the Client that should reasonably be understood to be confidential (“Client Confidential Information”). Thinkline will use Client Confidential Information only as necessary to provide, support, secure, improve, and enforce the Services and these Terms, and will protect Client Confidential Information using at least reasonable care.
This obligation does not apply to information that Thinkline can demonstrate is public through no breach of these Terms, was lawfully known without restriction before receipt, was lawfully received from a third party without restriction, or was independently developed without use of Client Confidential Information.
Thinkline may disclose Client Confidential Information to its employees, contractors, affiliates, subprocessors, and service providers with a need to know, provided they are bound by confidentiality obligations at least as protective as those in these Terms. Thinkline may also disclose Client Confidential Information where required by law.
38. Client Representations
The Client represents, warrants, and covenants that:
- it has all rights, consents, permissions, and authority necessary to submit Client Data and use the Services;
- its use of the Services, Client Data, and conduct under these Terms will not infringe, misappropriate, or violate third-party rights or applicable law;
- it will comply with all laws, regulations, and internal compliance policies applicable to its use of the Services; and
- it will ensure that Authorized Users comply with these Terms.
39. Client-Specific Suspension Rights
In addition to any rights under Part I, Thinkline may suspend the Client's or any Authorized User's access to the Services if: (a) fees are overdue; (b) the Client is in material breach of these Terms; (c) the Client's use risks material harm to the Services or others; or (d) suspension is reasonably necessary to prevent legal, compliance, or security risk.